Customer Service Executive

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To provide sales support and coordination with local Customers.

Responsibilities

• Ensure the preparation of quotation time basis with sufficient details and follow up.
• Liaising with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries.
• Coordinating with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries.
• Segregation off work to meet shipment arrangements.
• Attend & assists indoor meetings with customer on related matter.
• Build and maintain excellent relationships with clients.
• Handling and understand customer\'s enquiry and respond accordingly.
• Liaise with customer on the daily basis for shipment arrangements.
• Coordinate with Operations and Forwarding Department on daily basis for shipment arrangement.
• Preparation of Job Oder for daily shipment.
• Undertake any others duties as requested by department head or management.
• Fresh Graduates are encouraged to apply.
• Candidate must possess at least Diploma / Advanced / Higher / Graduate Diploma in Logistic / Transportation or equivalent.
• Minimum 2 Year(s) of working documentations and operations experiences in international seafreight forwarding company.
• Understand Seafreight FCL & LCL documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and domestics transportation. Airfreight experience is added advantage.
• Preferably Senior Executive specialized in Logistics / Supply Chain or equivalent.
• Fluent in English and Bahasa Malaysia and preferably with Mandarin Speaking abilities. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Hard working, Good Team Player, independent and self motivated
• Candidate with higher experiences would be considered for supervisor role.
• Customs Declaration knowledge will be an added advantage
• Result oriented and high motivated
• Able to work independently within tight deadline and under pressure
• Immediate vacancy

About the company

Nakhoda Transport is a privately owned company based in Selangor, Malaysia. Nakhoda Transport provides a full range of freight forwarding services and through our affiliations we can offer shipments worldwide. Now represented around the globe we are committed to provide superior air and ocean services with innovative systems, to help customers manage the full range of their global freight forwarding needs. Nakhoda Transport employ high calibre staff and are committed to providing you with the highest level of service and expertise. To ensure that all of your freight requirements are handled with the utmost professionalism.

Application questions

The application may include the following questions : Which of the following languages are you fluent in? How many years\' experience do you have as a Customer Service Executive? Do you have freight forwarding experience? Which of the following Microsoft Office products are you experienced with? How would you rate your English language skills? Do you have customer service experience? How many years of business management experience do you have? How many years\' experience do you have in the logistics, freight & delivery services industry?

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