This company is a leading label and printing electronics manufacturer, recognized as a global pioneer in specialty packaging. As the world's largest label company, they offer innovative solutions across various sectors, including Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables, and Consumer markets worldwide. The company is proudly located in Desa Cemerlang, Ulu Tiram.
Job Descriptions
- Ensure that the products meet quality requirements.
- Coordinate with Quality Managers to discuss and resolve product quality issues raised by customers.
- Update customers in a timely fashion regarding the status of quality issues or any requests.
- Participate in product quality planning and control process based on customers specifications and requirements.
- Inform the quality management team regarding customer feedback and expectations on products quality.
- Prepare and update all necessary quality reports as required by customers.
- Train and guide quality management team in identifying and developing problem solving methodologies to resolve quality issues.
- Assist in new product development activities to avoid quality issues.
- Prepare and maintain product quality documentation based on ISO specifications.
- Develop product quality processes based on ISO standards.
- Mange and coordinate ISO audits.
- Work with Quality Managers to improve the quality management system based on audit results.
- Address customer issues on time to ensure customer satisfaction.
Job Requirements
More than 3 years experience in customer quality management.Good experience in customer complaint handling.Good experience of quality control and quality assurance in line.8D / FMEA / quality control plan implemented.Good problem-solving ability.Positive learning ability.Clear logic analysis ability.Good oral English, Bahasa Melayu & Mandarin. Proficiency in Mandarin will be given priority.#J-18808-Ljbffr