IT Solution Support Engineer

IT Solution Support Engineer page is loaded## IT Solution Support Engineerlocations : Malaysia Kuala Lumpurtime type : Full timeposted on : Posted 30+ Days Agotime left to apply : End Date : November 30, 2025 (27 days left to apply)job requisition id : JR29637### Job TitleIT Solution Support Engineer### Job Description

• You are part of the Vanderlande Value Office team, providing 2nd-level support and specific technical expertise to customers and colleagues in the APAC region, reporting to the LCS Director SEA & Head of Value Office in Malaysia.
• Your profile
• You hold a bachelor’s degree in computer science or electrical engineering, or related fields
• 5 to 8 years of work experience in an IT and / or logistical automation environment (preferable)
• Affinity with IT and Industrial Automation, and interest in logistics processes.
• Knowledge and experience with Linux commands, Oracle PL / SQL, Oracle Databases, Application Servers, Java code, and Python scripting is a pre.
• Preferably, you have a good understanding of IT service management practices (ITIL v3 / v4)
• Enthusiastic, result-driven professional.
• Analytically strong and positively critical.
• Proactive, pragmatic, and hands-on attitude.
• Strong communication skills witha good command of the English language.
• Willing to travel up to 25% of the time.
• May have to work after hours and weekends as the operation runs 24 / 7.
• Your responsibilities
• Analysing & reporting of system performance and undefined behaviour and phenomena of the system as well as functional reports and specific flow situations
• Executing the lifecycle of open tickets, proper reporting between shifts, and communicating with the stakeholders
• Continuously monitoring the customer’s BHS environment
• Help in identifying problems and performing Root Cause Analysis in close collaboration with other IT organizational groups
• Maintaining and supporting the Incident Management processes
• Troubleshoot SCADA-related issues, including connections with OT / IT equipment, to clients, and perform restore.
• Troubleshoot middleware issues like application servers and Oracle database backup / restore / cleanup, and assess health.
• Troubleshoot software components using logging, and apply simple patches / updates.
• Troubleshoot baggage system issues like reading bag traces, analysing system behaviour.
• Deploy and maintain IT Monitoring Solutions.
• Support and coordinate activities to update and upgrade live environments.
• Support the implementation of new service agreements.
• Support and train local support teams to strengthen their capabilities and toolsets.
• Planning and delivering preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.)
• Creating documentation such as manuals, programming diagrams, network diagrams, work instructions and communication drawings
• Work with other team members, Service Desks, and customer teams to continuously improve our IT solutions and standards.
• Aspire. Grow. Achieve.
• Together
• Are you looking to develop your career and satisfy your ambitions at a company where you can
• aspire
• to new heights, enjoy personal
• growth
• and thrive on
• achievement
• environment. We are the global market leader for future-proof logistic process automation at airports – from London Heathrow to Singapore Changi – and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services.If you
• aspire
• to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.To
• achieve
• our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins…So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.You will
• grow
• , take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that
• together
• we have the confidence and ability to exceed our customers’ expectations in over 100 countries.

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