Operations Project Manager I Hospitality I Regional Role

Operations Project Manager – Hospitality (Hotel / Resort)

Location :

Kuala Lumpur (Regional Role)

Your Opportunity

As part of our client's

regional

expansion

, you will play a pivotal role in

driving operational efficiency, financial performance, and project execution

across resorts. This includes leading operational streams for

new resort developments and major renovations

, ensuring alignment between operations, product, design, and construction.

This is an exciting opportunity for a

strategic, business-oriented professional

with strong project management and hospitality experience, looking to make a regional impact in a fast-growing market.

Key Responsibilities

2. Operational Performance & Efficiency

3. Cross-Functional & Strategic Collaboration

Requirements

Key Highlights

• New Developments & Renovations (Project Management)
• Act as the operational lead for new resort openings and major renovation projects, primarily in Malaysia, Indonesia, and Thailand.
• Lead the operations & product stream, coordinating with construction, HR, finance, marketing, and design teams.
• Review and validate master plans, layouts, and material choices to ensure operational feasibility.
• Oversee OS&E lists, staffing guides, recruitment planning, and P&L projections for new projects.
• Manage site studies, project timelines, and ensure quality, budget, and efficiency in delivery.
• Provide timely communication to Marketing teams on renovation timelines and guest impact.
• Monitor and analyze key operational and financial KPIs (GRI, GOP, revenue per GM, guest satisfaction scores).
• Conduct financial assessments and risk analyses, recommending corrective action plans.
• Partner with resort teams and functional departments to implement efficiency and quality improvements.
• Contribute to talent development and operational readiness by supporting training plans and knowledge-sharing.
• Ensure alignment of regional performance with global strategies.
• Propose operational models for managed resorts, adapting workflows to owner requirements.
• Provide regular updates and strategic recommendations.
• Collaborate with the regional Product & Services team to shape the regional product evolution roadmap.
• Act as a key partner across multiple functions including Sales, Revenue Management, Purchasing, IT, and HR.
• Degree / Master's in Hospitality Management, Business Administration, or equivalent.
• Minimum 5 years' experience in hospitality or upscale environments.
• Strong project management experience in planning, execution, and delivery.
• Solid background in financial assessment, auditing, and P&L analysis.
• Skilled in strategic analysis and data-driven decision-making.
• Excellent organizational and communication skills (written & verbal).
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong leadership, solutions orientation, and results-driven mindset.
• Ability to manage cross-functional teams and projects in a dynamic, fast-paced environment.
• Regional scope covering South East Asia & Japan, reporting directly to the VP.
• Involvement in new resort projects, renovations, and financial / operational performance optimization.

How to Apply : Interested applicants, please click on the "Apply Now" to submit your updated resume.

Please note : Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Cheah Wei Ee

Principal Consultant - Retail & Hospitality Division

EA Personnel No : R

Peoplebank Singapore Pte Ltd | EA Licence No : 08C5248