Digital Learning Consultant

Digital Learning Consultant

McGraw Hill – Kuala Lumpur, Malaysia

Overview

Our Higher Education team delivers powerful platforms, highly personalised course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers. From ALEKS to Connect to SIMNet, the products you'll work on are used around the globe. With the fast-changing landscape in education and the rapid evolution to digital, McGraw Hill has an exciting opportunity for a Digital Learning Consultant based in Kuala Lumpur, Malaysia joining our very successful Asia Digital Success team.

This role focuses on building strong, enduring relationships with customers, ensuring they derive maximum value from the products and services, and driving business growth.

Your contribution to the team includes

• Drive long-term digital adoptions and renewals by proactively engaging with existing digital customers to ensure usage, address customer needs and implement proactive strategies to increase solution usage.
• Ensure seamless onboarding and implementation plans for digital customers, guiding customers through course set‑up, integration and best practices.
• Develop and execute structured implementation plans ensuring customers are equipped with necessary knowledge to successfully integrate our solutions into their courses.
• Provide ongoing support and proactive engagement to customers post‑implementation, including training, troubleshooting support and best‑practice recommendation.
• Maintain regular touchpoints with customers to build a trusted partnership that drives business growth.
• Use Salesforce.com efficiently for tracking customer insights, digital information and ensuring visibility of activities across teams.
• Build strong and trusted internal relationships with Education Consultants, Sales Managers, Product Marketing teams and the wider Digital Success team to support business growth.

What you’ll need to be successful

We foster a culture of helping students attain their goals. All qualified applicants, regardless of gender, ethnicity, veteran status, or disability, are encouraged to apply.

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