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(native Japanese) Customer Support Consultant, emails / chats (Remote)

(native Japanese) Customer Support Consultant, emails / chats (Remote)

SupportYourAppKepong, Kuala Lumpur, Malaysia
12 hari lalu
Penerangan pekerjaan

(native Japanese) Customer Support Consultant, emails / chats (Remote)

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do :

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers' sensitive information
  • Apply the latest customer happiness practices
  • Maintain working knowledge of our client's products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role :

  • Native Japanese and English communication skills
  • At least 6 months of experience in a customer support role
  • Personal or professional experience in crypto is a must
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

    • Will be a great plus :

  • Experience with CRM systems
  • Experience in crypto / finance

    • Benefits and Perks :

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The specific terms will be defined in your agreement; benefits may vary for independent contractors vs employees

    • Who are we?

    SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and operate 8 hubs worldwide. We treat our team like our clients, offering unlimited care and a positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English, highlighting your outstanding skills!

    Visit our website : DISCLAIMER

    We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic prohibited by law in employment opportunities and benefits.

    Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

    Seniority level

  • Associate

    • Employment type

  • Contract

    • Job function

  • Customer Service
  • Industries : IT Services and IT Consulting

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Japanese Consultant • Kepong, Kuala Lumpur, Malaysia