Risk & Fraud Management Specialist

Risk Management Specialist

• Daily suspicious fraudulent transaction monitoring and investigation
• Perform Transaction Monitoring by extracting raw data and conducting manual reviews
• Assess and respond to escalations from Finance, CLT, Marketing, and other departments related to risk, fraud, or suspicious users
• Review and suspend user accounts engaged in suspicious activities including partner’s staff list
• Evaluate suspicious transactions flagged by payment gateway partner and determine whether to release or block
• Review and process user account deletion and unsuspension requests based on document verification and activity history
• Analyze dispute and chargeback cases related to fraud, take necessary action, and document findings received from Operation team or CLT
• Screen users in marketing campaigns for fraudulent participation
• Identify and implement fraud prevention system improvements in collaboration with stakeholders
• Participate in meetings with local and regional teams to discuss fraud prevention strategies
• Engage with external vendors for system enhancements and alternative fraud solutions
• Work with banks and partners to share fraud patterns, discuss dispute and chargeback requirements, and improve fraud prevention strategies
• Respond to urgent fraud-related inquiries from colleagues
• Provide feedback on risk matters before engaging with vendors, partners, or clients
• Participate in discussions and meetings on risk-related topics
• Support urgent fraud-related requests from internal teams
• Ensure proper management of internal user system access, including granting, modifying, and revoking permissions as needed
• Establishing and maintaining policies / minimum / guideline regarding risk management e.g. Risk Management Policy, IT Risk Management Policy, Third-party Risk Management Policy, Business Continuity Management Policy including Standard Operating Procedure related to Operational Risk Management (if applicable)
• Providing effective 2nd line of defense on oversight of Technology and Regulatory related risk involving in assessing, in depth, the risks in operational, reputation, regulatory, process, service and IT
• Facilitating Risk and Control Self-Assessment (RCSA) and monitoring the design and testing the operational effectiveness under Key Control Testing (KCT) and incident management, BCP & IT-DRP and processes
• Coordinating and supporting the business unit, process owner, risk owner for facilitating Risk and Control Self-Assessment (RCSA), performing Key Control Testing (KCT), setting and reviewing Key Risk Indicators (KRIs) and Incident Management
• Analyzing Operational Risk incidents reported by staff and report lessons learned to the Head of International Risk and Fraud Management and the Senior Management
• Assessing and evaluating new and existing product, process, service, system, and outsourcing on the risk assessment in accordance with the company’s PSAP Approval Process Flow
• Assisting the Head of International Risk and Fraud Management to bring together a holistic picture of the operational risks across the company
• Communication / Awareness training. Understanding well as risk management and R&CSA
• Register issues and actions in the GRC platform for tracking purpose
• Preparing the operational risk management report for Head of International Risk and Fraud & Management
• Business Continuity Management (BCM) – TMN MY and subsidiaries under Ascend Money
• Developing and maintaining Business Continuity Management policy, minimum standard, template, process in line with standard requirements, laws and regulations
• Developing action plan to improve and maintain maturity level of BCM that aligned with standard practices & functional rules and relevant regulatory requirements
• Advising and supporting management in developing, formulating and implementing BC Plan
• Developing and conducting impact analysis to determine critical processes
• Driving and facilitating BCM action plan that covers business impact analysis (BIA), business continuity plan (BCP) development & maintenance, crisis exercise & testing and BCM training & awareness activities
• Having an active risk management role in an environment whose interests, business wise, are in alignment with those of the BCM risk-world
• Coordinating with the local Risk and Fraud Management unit for any activities related to Business Continuity Management
• Taking initiative in locating and targeting continuity risks
• Data Loss Prevention Management – TMN MY and subsidiaries under Ascend Money
• Monitoring, investigation and maintaining the Data Loss Prevention Management together with relevant parties
• Fake website and Unauthorized APK
• Validating information / data receiving from IT Security and coordinating with relevant parties for action taken (take down process)

Requirements

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