[MY] Customer Service Executive

Gogoprint, Asia Pacific’s leading online printing company, is looking for a Customer Service Executive to support and provide quality services to customers. You are going to join the customer service team which ensures the customers have a smooth journey with us.

This includes :

Answering customers through emails, Whatsapp, Facebook and tickets on a daily basis

Supporting 2 countries : Malaysia and Singapore

Passing leads to the sales team when a customer is ordering a lot or asking for a custom job

Collaborating with other departments regarding complaints through our complaints dashboard that will have to be correctly completed to ensure a smooth understanding of the issue for the other departments

Identifying and relaying recurrent issues to find a long-term solution and avoid those issues to happen again

What we offer :

Hybrid work (WFH & office).

Join a fast-growing e-commerce team with global mindset

Close management collaboration

Casual, skilled, ambitious work culture.

Central MRT Semantan office

Fresh graduates are welcomed to apply

Bachelor degree in any field

Knowledge of customer service principles and practices

100% customer oriented while following our processes

Excellent command of spoken and written English

Mandarin is highly preferred

Good problem solving skills and organized

Result oriented, self-motivated and good people management skills

Ability to work under pressure

Patient and up for an adventure

Able to work independently with little guidance asap

Knowledge of Zendesk and Magento would be a plus

Language : Mandarin (Preferred)

Bahasa (Preferred)

English (Preferred)