Legal Operations Support Associate

Job Description

Let's talk about the team :

The Legal Operations Support Associate will play a key role in supporting and improving the operations of Resmed's Legal Team.

They will be responsible for helping to ensure the efficiency, accuracy, and consistency of day-to-day Legal Operations, specifically focused on the Internet Policy Administration and Sales Terms Enforcement activities.  This is an integral role within the Legal Operations function, requiring strong attention to detail, a problem-solving mindset, and the ability to execute legal support tasks seamlessly.

Let's talk about the role :

• Execute day to day internet policy administration and sales terms enforcement operations or Administer and maintain data in the IP docketing and records management system (e.g., Anaqua), ensuring data integrity and timely updates.
• Support the processing of weekly docketing and paralegal reports and patent / trademark maintenance actions.
• Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution
• Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity.
• Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations.
• Own and triage the InternetSales mailbox, responding to queries, routing requests and tracking recurring issues
• Review and validate customer internet applications, websites, listings, pricing, and promotional activities
• Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms
• Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse
• Consolidate internet sales reports, generate activity summaries, and lead reporting initiatives for leadership review.
• Maintain and update customer databases and CRM systems
• Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams to refine enforcement protocols and support strategic initiatives.
• Provide guidance and training to internal teams and external stakeholders on acceptable use and policy implementation.

Let's talk about the you :

Required :

Preferred :