Account Manager - Mid Market (Penang)

Overview

Are you ready to get ahead in your career?

We are looking for a Mid Market Account Manager to expand Maxis Fiber Connection market share in the Northern region. The incumbent is accountable for GSM, FNW and Solutions total billings revenues and new contracts; managing a set of customers assigned for the year – renewal of contracts, finding new opportunities for yearly incremental business; creating, building, enhancing and maintaining customer relationships.

The ideal candidate will identify needs and requirements to promote Maxis’ Fiber Connection and solutions and achieve mutual satisfaction. Fresh graduates who are energetic with a can‑do attitude are highly encouraged to apply.

What you will be accountable for

• Develop and formulate strategic and tactical plans in a bigger market portfolio. Ensure KPI and goals of the assigned accounts in the portfolio are met.
• Build market position in the assigned account by identifying potential business deals and close relationships with existing customers.
• Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts.
• Provide and screen data / information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making.
• Protect the organization’s value by keeping company information and tender confidential.
• Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable.
• Assist collection team on customers’ aging.
• Ensure pipeline in CRM are diligently updated – consistently putting new opportunities week on week and progressing the opportunity sales motion from creation to closing.
• Develop account plans for all assigned customers.
• Work with ECO to drive operational smoothness in handling accounts.
• Accountable for driving every opportunity to closure with a close plan.
• Keep track of all post‑sales activities with timely delivery.
• Work closely with Solution Sales / Pre‑Sales team and identify new solutions for all assigned customers for sustainable account growth.

What you need to have for this role

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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