Lead portfolio growth and strategist team development. Own client satisfaction and commercial outcomes across strategist-led portfolio.
The Client Director is a pivotal leadership role responsible for ensuring ultimate client satisfaction and driving commercial growth within a key portfolio of accounts. This role will serve as the senior strategic partner for clients, lead and develop a team of Strategists, and be accountable for the portfolio's profitability and expansion. The core purpose is to deepen client relationships, secure long-term retention, and elevate Rhingle's value proposition with C-level stakeholders.
Key Responsibilities
- Act as the senior strategic sponsor for key accounts.
- Lead and deliver Quarterly Business Reviews (QBRs) and executive check-ins with strategic insight.
- Ensure delivery excellence and on-brief outcomes across creative, digital, events, and tech.
- Proactively identify risks, driving issue resolution, scope clarity, and expectation management.
Strategist Coaching & Performance
Set and review quarterly performance goals with a team of Strategists, focusing on pipeline development, renewals, NPS / CSAT scores, and margin targets.Elevate strategy quality across the team, ensuring insight-led, ROI-anchored, and multi-channel integrated approaches.Conduct weekly pipeline reviews to assess client and deal hygiene, alongside forecast accuracy.Growth & Ecosystem Development
Identify, develop, and execute on upsell and cross-sell opportunities within the existing client portfolio to drive revenue growth.Collaborate closely with the CEO and COO on strategic business planning and alighed with Rhingle's growth vision.Operations, Forecasting & Profitability
Oversee account planning, resource forecasting, and budget management.Track profit margins for individual projects and the overall portfolio, ensuring profitability and implementing timely corrective actions.Standardize and ensure adoption of best practices for QBRs, account health dashboards, and renewal playbooks.Requirements
Minimum 8-12 years of experience in B2B or enterprise marketing, with regional market exposure.A proven track record in executive-level stakeholder management.Demonstrated ability to build and develop strategic partner ecosystems.Strong business and commercial judgment, with data-driven decision-making capabilities.Ability to maintain composure and perform effectively under pressure.Strong leadership and coaching abilities, with specific experience in managing, mentoring, and developing a high-performing team.#J-18808-Ljbffr
