Senior Operation Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is

• a place to do great work
• , offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also
• a great place to work,
• providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
• Key Responsibilities :
• Communicate effectively with clients to understand their requirements, address concerns, and provide guidance on utilizing the payment gateway platform effectively, which involves answering Provide training and mentorship to junior support agents helping them develop their technical skills and knowledge. Contribute to the development of knowledge base articles, FAQs, SOP, user guides and other self-service resources to empower customers to troubleshoot common issues independently. Assist in maintaining detailed documentation of technical processes, troubleshooting procedures, and best practices to facilitate knowledge sharing and continuous improvement.Adhere to industry regulations and compliance standards related to online payments and data security, ensuring that support processes and procedures are in alignment with relevant requirements. Willingness to assist on adhoc tasks and able to assess the urgency and importance of each adhoc task, determine which tasks need immediate attention and which can be addressed later.This role may require occasional evening or weekend work to support clients in different time zones. Training will be provided to familiarize you with our products and processes. This is an excellent opportunity to gain valuable experience in the fintech industry and grow your career in technical support. At least 3-5 year(s) of working experience in the related field is required for this position.Preferably with prior experience in technical support or customer service within the fintech or payment processing industry. Proficiency in diagnosing and troubleshooting issues across multiple platforms, including familiarity with protocols, and tools is also required. Excellent problem-solving skills, with the ability to analyze complex technical issues, identify root causes, and develop effective solutions.Strong customer service orientation, with the ability to communicate technical concepts effectively to non-technical users and maintain a positive customer experience.Ability to work independently and collaboratively in a fast-paced environment. Exceptional organizational and time management skills, with the ability to prioritize tasks and manage multiple priorities in a fast-paced environment. Experience with ticketing systems and CRM software. Strong leadership and mentoring abilities, with the ability to guide and support junior team members and collaborate effectively with cross-functional teams.Flexibility and adaptability to quickly learn new technologies and tools, as well as to navigate changing priorities and requirements.Willingness to adapt to any changes in position, scope, or responsibilities as needed by the organization. At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience. Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell : For Gamers. By Gamers. The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights. Razer is proud to be certified as a Great Place to Work in both United States and Singapore. This is a testament to our commitment to make your quest at Razer a rewarding one

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