Delivery Enablement Consultant
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Role Overview
The Delivery Enablement consultant is a cross‑functional role focused on building the systems, frameworks, and processes that ensure projects are delivered consistently, efficiently, and at scale. This role serves as the operational architect of the delivery lifecycle – working with functional heads to improve and standardize workflows across Implementation, Support, QA, and Development – embedding automation, documentation, and governance practices that institutionalize delivery excellence for a scalable enterprise software delivery workflow. This role will establish the full delivery backbone and can transition into an operational or strategic leadership pathway.
Key Responsibilities
- Delivery Framework Design & Standardization – Develop and maintain the organization’s end‑to‑end software delivery workflow, define delivery readiness gates, quality checkpoints, measurable success criteria, and align workflows with other teams for lifecycle consistency.
- Process & Knowledge Enablement – Create standardized playbooks, templates, and checklists; establish governance mechanisms for SOPs; set up and manage knowledge base or intranet hub.
- Automation & Delivery Intelligence – Collaborate with product and automation teams to integrate workflow automation; design dashboards to track key delivery KPIs; introduce self‑monitoring or auto‑validation mechanisms.
- Enablement & Training – Conduct onboarding and training for implementation, DevOps, and support teams; build internal capabilities with guides, e‑learning modules; lead post‑project retrospectives.
- Continuous Improvement & Reporting – Measure and communicate ROI from standardization; identify recurring challenges and propose sustainable solutions; provide quarterly delivery health reports and recommend enhancements.
Qualifications & Experience
At least 8 years across at least two of : software implementation, technical support, QA, or software operations (enterprise preferred).Proven experience designing operational frameworks, SOPs, or delivery workflows and optimization / enablement systems.Proficient in Jira, Confluence, and workflow automation or reporting tools.Excellent analytical, documentation, and stakeholder management skills.Comfortable collaborating with product, engineering, and service teams to align technical and business priorities.Key Competencies
Systems Thinking : Sees how parts connect into a cohesive delivery ecosystem.Operational Rigor : Designs processes that hold up under scale and pressure.Builder Mindset : Turns strategy into concrete, measurable structures.Enablement Orientation : Empowers others through clarity, not control.Change Agility : Balances standardization with adaptability.Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Project Management and Information Technology
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