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Mandarin Customer Success Specialist - Banking Support

Mandarin Customer Success Specialist - Banking Support

Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Customer Success Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Salary : MYR3,500.00 - MYR5,000.00

Job Responsibilities

  • Assist and educate customers on self-service and digital banking channels
  • Handle account / transaction inquiries and provide solutions
  • Conduct call-backs and follow-ups when needed
  • Perform basic KYC checks and ensure compliance
  • Deliver a professional, customer-first experience

Job Requirements

  • Min. 1 year customer service experience in BPO or banking preferred; fresh grads welcome
  • Fluent in English & Mandarin (spoken & written)
  • Willing to work on rotational shifts if required
  • Good communication skills and ability to build strong customer rapport.

    • Job Benefits

  • 5 working days
  • Training Provided
  • Allowance Provided
  • Annual leave / Medical leave
  • Near to public transport

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Human Resources Services

    • #J-18808-Ljbffr

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