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Product Support Engineer : APAC (Remote)

Product Support Engineer : APAC (Remote)

TelnyxGeorge Town, Penang, Malaysia
1 hari lalu
Penerangan pekerjaan

Senior Manager, Technical Recruiting at Telnyx

Telnyx is an industry leader building a private global multi-cloud IP network and hyperlocal edge technology through intuitive APIs. We are transforming and modernizing connectivity, investing in pioneering technologies, and fostering a culture of continuous learning and growth. We are seeking passionate individuals who want to contribute to an industry-shaping company while advancing their own skills and careers.

The Role

As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls. This is a unique opportunity to join our team and make a difference in a growing, innovative company.

In This Role You Will

  • Monitor operational pager alerts in an efficient and timely manner.
  • Improve customer self service through better processes and documentation.
  • Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.
  • Liaise with your technical peers for resolution of escalated cases.

You May Be Fit For This Role If You Have

  • Strong customer-focus, interpersonal and communication skills.
  • Excellent listening and questioning skills, with the ability to interact confidently with clients to assess problems and explain solutions.
  • Continually looking to solve problems and understand issues and requirements to provide solutions.
  • Outgoing and socially interactive; a self-starter who can take initiative.
  • Ability to balance daily workload and multi-task across priorities.

    • What We Value

  • Experience in a product support / application role.
  • Voice over IP experience with the SIP signalling protocol or other related telephony protocols.
  • Understanding of general web technologies such as API / SDKs.
  • Confidence with technology and the Internet.
  • Natural curiosity and experience applying technology to resolve customer issues.

    • Technologies We Use

  • Languages : Python, Java, Elixir, Scala, Go, Angular, and React.
  • Open-source technologies : Cassandra, Spark, ElasticSearch.
  • Build tooling : Docker, Consul, Jenkins, Ansible, GitHub, Kubernetes.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Software Development

    • Referrals increase your chances of interviewing at Telnyx. Get notified about new Product Support Engineer jobs in Malaysia.

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    Buat amaran kerja untuk carian ini

    Product Engineer • George Town, Penang, Malaysia