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WFH Customer Support Specialist (Crypto / Fintech)- Mandarin Speaker

WFH Customer Support Specialist (Crypto / Fintech)- Mandarin Speaker

EYZ GlobalGeorge Town, Penang, Malaysia
1 hari lalu
Penerangan pekerjaan

EYZ Global WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

  • Provide professional and empathetic support to customers via email and live chat .
  • Diagnose technical issues and escalate complex cases to relevant teams with proper documentation.
  • Maintain accurate and organized records of all customer interactions using CRM tools.
  • Assist customers with account management , platform navigation , and troubleshooting .
  • Work collaboratively with team members to achieve performance goals and ensure customer satisfaction .

Qualifications and Skills

  • Minimum 1–2 years of customer support experience, preferably in the fintech or crypto industry.
  • Hands-on knowledge of cryptocurrencies , blockchain , or trading platforms is an added advantage.
  • Excellent written communication skills with strong attention to detail.
  • Ability to remain calm and efficient in high-pressure situations .
  • Fast learner with a technical mindset and adaptability to new tools and platforms.
  • Strong problem-solving skills and a customer-first approach.

    • Other Requirements

  • Stable internet connection and a dedicated workspace for remote work.
  • Willingness to work on rotational shifts , including weekends and public holidays .

    • Employment details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Industries : Outsourcing and Offshoring Consulting

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    Buat amaran kerja untuk carian ini

    Customer Support Specialist • George Town, Penang, Malaysia