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Customer Service Executive

Customer Service Executive

Tribe Business Services Sdn BhdSeremban, Negeri Sembilan, Malaysia
5 jam yang lalu
Penerangan pekerjaan

Company Description :

Do you excel at handling customer inquiries, multitasking, and achieving performance targets? Are you an enthusiastic professional with strong active listening skills? Can you build rapport digitally while using probing questions to identify and resolve issues through structured solutions? Join our team at Tribe

Job Description :

Tribe is seeking Mandarin-speaking Customer Service Representatives to support customers of our premier client, Tencent (Mobile Gaming). In this role, you will leverage your positive energy and problem-solving skills to deliver exceptional service. You'll work with cutting-edge technologies and systems, supported by a dedicated leadership team and peers.

Key Responsibilities :

  • Provide high-quality customer support via digital channels.
  • Address inquiries, troubleshoot issues, and escalate complex cases when necessary.
  • Maintain accurate records and adhere to performance metrics.

What We Offer : RM3,000 basic salary

Medical benefits

Paid training

Career growth opportunities ( 80% of our frontline leaders are internal promotions )

Qualifications :

  • Fluent in Mandarin & English (written and verbal; language test required).
  • Ability to multitask across multiple computer platforms.
  • Proficiency in Microsoft Office tools.
  • 1+ year of customer service / call center experience.
  • Gaming industry experience preferred
  • Minimum high school diploma or equivalent.

    • Job Type : Full-time

    Benefits : Work from home

    Experience Requirements :

  • Customer Service / Call Center : 1 year (Required)
  • Mobile Gaming : 1 year (Preferred)

    • Language Requirements :

  • English (Required)
  • Mandarin (Required)

    • Job Type : Full-time

    Pay : RM3,000.00 per month

    Benefits :

  • Professional development
  • Work from home

    • Application Question(s) :

  • Do you have own laptop and internet at home?
  • Do you agree to accept salary of RM3,000?
  • Are you willing to work on weekends and public holiday
  • Do you have experience in call centre / customer service?
  • Do you have experience in gaming industry?
  • Do you play mobile games?

    • Work Location : In person

    Expected Start Date : 09 / 01 / 2025

    Buat amaran kerja untuk carian ini

    Customer Service Executive • Seremban, Negeri Sembilan, Malaysia