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SAP Service Desk Consultant

SAP Service Desk Consultant

E-Outsource AsiaKuala Lumpur, Kuala Lumpur, Malaysia
15 hari lalu
Penerangan pekerjaan

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Responsibilities

  • Serve as the first point of contact for SAP-related issues and service requests from the customer.
  • Log, categorize, and track incidents and service requests in the IT Service Management (ITSM) system.
  • Provide first-level troubleshooting on SAP functional and technical issues (e.g., login access, authorization, transaction errors, user queries).
  • Coordinate with SAP functional and technical consultants for escalation and resolution of complex cases.
  • Monitor and follow up on open tickets to ensure resolution within agreed SLAs.
  • Assist users with SAP password resets, role access, and general usage guidance.
  • Prepare and update incident reports, FAQs, and user documentation.
  • Support change management, user communication, and system downtime notifications.
  • Build and maintain a positive working relationship with the customer’s IT and business teams.

Profile

  • Diploma or Degree in Information Technology, Computer Science, or related discipline.
  • 1–3 years of experience in IT helpdesk or service desk environment (experience supporting SAP users is an advantage).
  • Basic understanding of SAP modules (such as MM, SD, FI, CO) and common user issues is an advantage.
  • Familiar with ITSM or ticketing systems (e.g., ServiceNow, Jira Service Desk, ManageEngine).
  • Strong communication and coordination skills to liaise effectively with users and support teams.
  • Customer-oriented, organized, and able to work under pressure.
  • Willing to work in shift or standby rotation, if required.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Consulting and Information Technology

    • Industries

  • IT System Custom Software Development

    • Location : Federal Territory of Kuala Lumpur, Malaysia

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    Sap Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia