Senior Specialist - Digital Assets Custody

Overview

Senior Specialist - Digital Assets Custody. We are seeking a highly motivated and detail-oriented Specialist to join our Digital Assets Custody Operations team. The role is responsible for ensuring seamless day-to-day operations of digital asset custody services, including wallet creation, maintenance, transaction monitoring, reconciliations, client servicing, and support for new product initiatives. The Specialist will work closely with internal stakeholders, technology teams, and external partners to maintain the highest standards of operational control, regulatory compliance, and client experience. This position requires strong analytical skills, an understanding of blockchain and digital asset ecosystems, and the ability to thrive in a fast-paced, evolving environment.

Responsibilities

• Monitor and process all the activities within the team as per the daily checklist / agreed with country and ensure turnaround time as per DOI / SLA.
• Respond to queries raised by the country, support services & internal teams in a timely and accurate manner.
• Ensure necessary approvals / instructions are in place for account creation, modification, closure, or manual revenue reversal.
• Maintain / update Standing Instruction tracker - Email recipient list / auto debit list / manual handlings list.
• Daily monitoring of Audit confirmations and search of accounts; daily monitoring of GRU reports and provide match advice (Receivable / Prepaid / Suspense / Nostro accounts).
• Receipt of fees and manual monitoring of auto debits; apply in respective systems.
• Prepare outstanding bills fortnightly / as per DOI and share with CPC or respective heads.
• Prepare and pass entries for payments to spokes, third-party agents & reimbursements as per DOI.
• Ensure creation of all OPE Charges in the system before month end; ensure variance analysis & reconciliations are followed.
• Prepare and dispatch various reports & invoices as per DOI / SLA; amend / revise invoices / reports to clients as per investigation / instructions and regenerate in system.
• Timely end-of-day confirmations to CPC / Payments / Internal teams; ensure all pending activities are tracked and communicated to country.
• Drive the team to manage workload, create backups for all processes, and pursue continuous productivity improvements.
• Develop good working relationships between GBS and CPC; ensure DOIs, checklists, SLAs, and DAs are updated and shared with team members.
• Comply with group policies and procedures, code of conduct, and uphold the values of the group and company; participate in quality initiatives.

Qualifications

Benefits

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