Product Specialist - Vision / Video Solutions

Overview

Product Specialist - Vision / Video Solutions

Cartrack Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We’re a world-leading smart mobility SaaS tech company with over 2,300,000 subscribers across 29 countries and we’re looking for a Product Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

The main purpose of the position is to provide application support to internal and external customers and resolve technical issues.

Responsibilities

• Take ownership of projects requiring custom solutions and collaborating with relevant stakeholders.
• Identify customer requirements and gather all relevant details from stakeholders, data sources and suppliers to determine the feasibility of the project.
• Meet with suppliers to design and source custom products to meet customer requirements.
• Perform product testing and validation to ensure that the custom solution is reliable, compliant to the necessary standards and meets the customers’ expectations.
• Lead all CANBUS related work and projects to ensure that CAN data is reversed, captured, and maintained correctly.
• Provide after-sales support to customers to assist with any technical or product related issues after project completion.

Requirements

Details

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