Network Operations Centre Level 2 Engineer

We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.

We're now looking for NOC 2nd Line Engineer to join our team and help us deliver great results for our clients.

Job Profile

Responsible for monitoring the performance and capacity of computer & server systems, troubleshooting problems, and responding to network issues. You may require configuring system hardware and managing system back-ups. You should demonstrate advanced knowledge of network deployment and infrastructure, excellent troubleshooting skills, and the ability to work flexible hours. Ability to diagnose and resolve network issues without causing extended downtime of the IT systems.

Job Summary

• Performs NOC Core Operations via 24x7x365 follow the sun model, focusing on service restoration, client engagements, and proactive service improvements.
• Monitoring the performance and capacity of network systems.
• Responding to network alerts and hardware malfunctions.
• Diagnosing and troubleshooting network errors.
• Tracking and documenting network issues and compiling incident reports.
• Managing system backups and network security protocols.
• Change and configuration management of policies, troubleshooting, patching, capacity management and system upgrades to network infrastructure.
• Support for escalated incidents from various teams and business units.
• Participates and at times leads Crisis Team conference calls, able to drive solutions with multiple IT Operations teams.
• Implements repeatable move, add, changes for LAN, WAN, Security, Servers. Remote access, load balancing, and cloud connectivity
• Employs production monitoring tools to ensure that all systems are running and available.
• Ensures effective communication with internal team and customers.
• Creates knowledge-based documentation and delivers training to NOC staff and internal customers.
• Mentors' junior engineers for technical and professional advancement and continuously develops personal and team's technical proficiency and capabilities.

Qualifications, Knowledge and Experience :

Desirable :

Skills, Abilities and Competencies