Retail Operations Manager

RESPONSIBILITIES :

• Responsible for the day-to-day retail operations efficiency.
• Responsible for the effectiveness of the retail staff in term of product knowledge, selling skills, customer service, SOP and wellbeing.
• Responsible for the sales achievement and inventory control.
• Monitor the compliance of operational processes with the prescribed SOP and to recommend workarounds / revisions to address potential shortcomings / lapses.
• Manage all activities and processes pertaining to logistics and delivery of stocks to / between retail outlets.
• Propose the visual merchandise display at outlets in line with prescribed layout / planogram and oversee the implementation process.
• To schedule and assign staff / store manager on their daily / monthly routine work.
• To assist in recruitment and train new employees.
• Monitor market developments and recommend strategies to address potential opportunities and threats.
• Liaising with shopping malls management on tenancy agreement, marketing / promotion and opening of temporary and permanent kiosks / outlets. Setting up of temporary or new kiosk.
• Conduct market research and prepare detailed information on new store operation to support management decision making.
• Any other ad-hoc tasks assigned.

REQUIREMENTS :