Application Support Engineer, GLPI and ELK Automation

Application Support Engineer, GLPI & ELK Automation

JOB BRIEF :

We are looking for an IT professional with a keen interest in automating IT service management and log analysis workflows. The successful candidate will have at least 3-4 years of relevant working experience, preferably in a role focused on GLPI and ELK Stack administration preferably, and must be able to demonstrate strong technical troubleshooting skills.

YOU WILL :

 Automate Workflows : Develop and maintain automation playbooks, scripts, and integrations to streamline processes in GLPI and the ELK Stack.

 Manage & Administer Systems : Design, implement, and maintain the GLPI and ELK Stack environments, ensuring high availability, performance, and security.

 Administrative Experience : Has experience as or have worked as a Unix / Windows administrator / engineer.

 Collaborate with Teams : Work with cross-functional teams to understand business requirements and translate them into effective automation solutions and monitoring dashboards.

 Troubleshoot Issues : Act as a key resource for troubleshooting and resolving complex issues related to GLPI, ELK, and their automation workflows.

 Document Processes : Create and maintain comprehensive documentation for all automation processes, configurations, and best practices.

 Stay Updated : Keep up to date with the latest features, security patches, and best practices for GLPI, ELK, and related automation technologies.

SKILLS & EXPERIENCE :

 Proficiency in a scripting language (e.g., Python, Bash) and / or automation tools (e.g., Ansible).

 Experience with application deployment, configuration management, and CI / CD pipelines.

 Strong understanding of networking concepts and security protocols.

 Ability to work independently and collaboratively as part of a team.

 Excellent problem-solving and root cause analysis skills.

 Good communication and documentation skills.

ESSENTIAL REQUIREMENTS :

 Bachelor's Degree in Computer Science or a related field.

 3-4 years of working experience in IT, with a focus on application support, systems administration, or automation.

 Working knowledge of GLPI for IT asset management and ticketing.

 Working knowledge of the ELK Stack (Elasticsearch, Logstash, Kibana) for log analysis, monitoring, and dashboard creation.

 Experience in creating and maintaining automation scripts for Linux and / or Windows environments.

 Working knowledge in troubleshooting issues related to RHEL or other mainstream Linux operating systems.

 Working knowledge in troubleshooting issues related to Microsoft Windows Server.

Job Types : Full-time, Permanent

Pay : RM9, RM10,000.00 per month

Experience :

• GLPI and ELK Stack : 3 years (Required)
• Automating IT Service management : 3 years (Required)
• Automation scripts for Linux : 3 years (Required)

Language :

Work Location : In person