Mandarin Service Desk Agent Level 1

Overview

Join to apply for the Mandarin Service Desk Agent Level 1 role at Accenture Southeast Asia .

About Accenture : Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. Visit us at

Responsibilities

• Provide expert first-level technical assistance to clients in (Native Language) across multiple communication channels (phone, email, chat).
• Conduct thorough troubleshooting to resolve hardware and software issues.
• Document all technical interactions and resolutions with detailed documentation.
• Escalate complex technical incidents to appropriate specialist teams for advanced resolution.
• Assist clients with the precise setup, installation, and configuration of software applications.
• Ensure a positive client experience through professional communication and effective problem resolution.

Qualifications

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