Senior Manager - Process Improvement

The role does not have any budgetary accountability

Process Improvement and Internal Controls

Lead and own internal control agenda and initiatives of the NTT DATA Group (Malaysia, Thailand & Philippines).

Plan and priorities key / critical process improvement plans for NTT DATA by evaluating the impact.

Develop, review current and future practices on policies, procedures and process flow in line with the Internal Control guidelines and framework as well as improving efficiency / productivity and reducing cost / redundancy.

Key liaison with various stakeholders of the organisation in assessing, tracking and reporting the financial and non-financial benefit of the agreed plan and initiatives.

Partner with the stakeholders to identify gaps and issues by providing recommendations and solutions to comply with the Internal Control guidelines.

Drive and engage stakeholders in developing the Standard Operating Procedure / Blueprint / documentation for retention of knowledge.

Provide management with project status updates, feedback and appropriate reporting on key responsibilities.

Assist in tracking all open audit issues and follow up to ensure proper closure.

Requirements

Experience

• Experience in conducting risk assessment ;
• Experience in reviewing and designing internal controls
• Experience in implementing process improvements via digitalization, automation and RPA

Qualifications

Others

Behaviours for success

Showstoppers

Pay range and compensation package

Salary and compensation details will be discussed during the interview process.

Equal Opportunity Statement

NTT Data Payment Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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At NTT DATA Payment Services, we empower businesses across Southeast Asia with reliable, secure, and innovative payment solutions—both online & offline.

With a strong presence in Malaysia, the Philippines, and Thailand, our reach spans more than 480,000 payment touchpoints across the region. As a one-stop payment solutions provider, we serve businesses of all sizes, from retail to enterprise, delivering seamless transaction experiences backed by over 30 years of industry expertise.

As part of NTT DATA Japan, one of the world’s top 10 global IT service providers, we combine deep local insights with world-class technology and innovation to help businesses grow & succeed in the digital economy.

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