Duty Manager

EQ Kuala Lumpur is a luxury hotel that blends heritage with modern innovation. Centrally located, it reopened in 2019 as a contemporary five‑star property, offering world‑class hospitality, award‑winning dining, and state‑of‑the‑art wellness facilities. Recognized for its sustainable design and impeccable service, EQ has earned multiple accolades for exceptional guest experiences and outstanding workplace culture. In 2024, it was named the No.1 Best City Hotel, No.1 Best Hotel Pool, and No.2 Best Hotel Spa in Malaysia at the Travel + Leisure Luxury Awards Asia Pacific. EQ's team is driven by respect, teamwork, and a commitment to providing warm, personalized service and creative solutions, making it a standout in the hospitality industry.

Role Description

This is a full‑time on‑site role for a Duty Manager located in WP, Kuala Lumpur. The Duty Manager will oversee the daily operations of the hotel, ensuring high standards of service and guest satisfaction. Responsibilities include supervising staff, handling guest inquiries and complaints, coordinating with different departments, and ensuring compliance with hotel policies. Additionally, the Duty Manager will be involved in training and mentoring team members, managing budgets, and maintaining a safe and welcoming environment for both guests and staff.

Qualifications

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Experience in hospitality operations and guest services
• Problem‑solving and conflict resolution abilities
• Knowledge of hotel policies, procedures, and best practices
• Ability to work flexible hours, including weekends and holidays
• Proficiency in hotel management software is a plus
• Relevant certifications or degrees in Hospitality Management or related fields are beneficial

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