Technical Support Specialist

We are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for an Technical Support Specialist to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities:

Troubleshoot and resolve technical issues related to hardware software and networking

Install and configure hardware and software applications

Monitor and maintain Cartrack application and systems to ensure their smooth functioning

Collaborate with Global teams to implement and maintain IT projects

Document technical procedures user manuals and FAQs

Provide technical support for any IT related matters or issue

Train users on the use of Cartrack applications and hardware

Continuously update technical knowledge and skills

Complete Any ad-hoc tasks assigned.

Job Requirements:

Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline

Entry level are welcome to apply

Proficient in written and spoken English to handle customer queries

Must have a pleasant personality with high levels of motivation and enthusiasm

Ability to work independently and as part of a team

Willingness to work outside regular business hours as required

Employee Benefit

• Unlimited Medical Outpatient Benefit - Clinical

• Insurances Coverage

• Start with 15 days AL

• Flexible Benefit

• Performance Bonus (Yearly)

Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Employment Type : Full Time
Experience: years
Vacancy: 1