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Presales Technical Consultant (Telco Connectivity Solutions)

Presales Technical Consultant (Telco Connectivity Solutions)

StarhubKuala Lumpur, Kuala Lumpur, Malaysia
3 hari lalu
Penerangan pekerjaan

Presales Technical Consultant (Telco Connectivity Solutions)

StarHub Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

The Technical Consultant will support sales in driving Telco services and customized solutions and connectivity needs to Enterprise customers. He / she will work closely with account managers in the Managed Accounts (MA) segments.

Responsibilities

  • Create comprehensive and competitive solutions that are financially sound and can be operated leveraging StarHub's existing / emerging services, customer‑specific development, and third‑party services.
  • Own technical leadership and secure sign‑offs (acceptance) with engineering, service delivery teams, and third‑party providers.
  • Cover solution design development, overall solution costing, delivery planning, and offer elaboration, including customer‑facing activities such as presentations and negotiations.
  • Directly engage and lead pre‑sales consulting for strategic customers.
  • Collaborate with Sales Specialists to support Account Managers in preparing account plans, solution pipelines, and sales forecasts.
  • Bid / Solution Response :

Responsible for overall technical solution design, focusing on increasing customer value and solution profitability while reducing commercial and service delivery risks.

  • Responsible for end‑to‑end validation / design of large, complex non‑standard solutions covering technical architecture, delivery planning, compatibility checks with StarHub network infrastructure, and SLA.
  • Identify non‑standard costs and risks, evaluating their impact on the solution with the Bid / Sales team.
  • Identify and clarify technical, delivery, and operational risks.
  • Bid Solution Execution :

    • Ensure transition from Pre‑Sales to Post‑Sales via a kick‑off meeting.

  • Support solutioning for major / complex changes during transition, implementation, and service management activities.

    • Qualifications

  • Bachelor’s degree or Diploma in Computer Engineering / IT or related discipline.
  • CCDP, CCNP, or equivalent certification preferred.
  • At least 5 years of relevant experience in the Telco, ICT arena, IT Network industry, and involvement in pre‑sales or post‑sales of medium to large / complex infrastructure.
  • Cross‑vendor networking experience (routing, switching, VPN, Voice, load balancing, security & firewalls – Cisco, HP, Aruba, ALU, Avaya, Fortinet, Riverbed, Juniper, F5).
  • Familiar with and conversant in Telco services – Domestic and Global – MetroEthernet, MPLS, Contact Centre, Conferencing, SD‑WAN, NFV, Data Centre hosting.
  • Familiar with and conversant in ICT – Routing, Switching, Wireless, Unified Communications, Firewall, and Structured Cabling.
  • Network and SI solutioning preferred.
  • Ability to work independently and interface with customers, partners, and account teams.
  • Good knowledge of consulting frameworks and methodologies.
  • Excellent presentation / communication skills (written and verbal).
  • Ability to work under pressure and in ambiguous environments.

    • Seniority level

  • Mid‑Senior level

    • Employment type

  • Full‑time

    • Job function

  • Sales and Business Development

    • Industries

  • Telecommunications

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    Technical Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia