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CRM Support Analyst

CRM Support Analyst

Career WisePenang, Malaysia
13 hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

Role Description

Support :

  • Provide user support for Salesforce and ModelN applications, including Pricing, Opportunity Management and Quoting.
  • Provide user access, system administrative tasks, application functionality and data clean-up initiatives.
  • Participate in cross functional initiatives to improve and develop current work practices.
  • Participate in system release testing for initial implementation of new modules and subsequent enhancements to the application.
  • Communicate with the business organization on the scheduling and implementation of maintenance and enhancements to the system.
  • Manage helpdesk trouble ticket queues and reporting on support case workload. Reporting ability, excellent business intelligence & excel skills.
  • Create and maintain user documentation current with changes.

Customer Master

  • Communicate with the business organization on the scheduling and implementation of customer master changes
  • Research customer changes.
  • Submit and track all changes from beginning to end.
  • Training and knowledge sharing

    • Education Requirements & Experience

  • Honors Degree in IT / Business Information Systems / Data Analytics
  • Minimum 1 years experience supporting CRM applications such as Salesforce, Oracle Siebel, Microsoft CRM Dynamics, SAP.
  • User-level experience with Microsoft tools
  • Software testing experience
  • Experience with Salesforce Lightning and Einstein Reports
  • Excellent verbal and written communication skills and interpersonal skills
  • Ability to work effectively and collaboratively with internal and external stakeholder groups.
  • Ability to work independently or as part of a team in a fast-paced multi-project environment globally.
  • Ability to effectively manage multiple assignments and priorities.
  • Ability to develop and maintain good working relationships with business sponsors, business partners and technical staff globally.
  • Self-driven and goal-oriented to provide project deliverables on schedule
    • Buat amaran kerja untuk carian ini

    Support Analyst • Penang, Malaysia