Merchant Service Officer - Terengganu

Responsibilities

• Monitor and provide feedback on merchant requests, competitors\' activity and market updates to ensure achievement of business targets.
• Ensure terminals are installed and set up on time to capture maximum business volume.
• Perform account management on merchants to understand latest developments and build relationships.
• Ensure merchants are serviced to strengthen the relationship for continuous support of maximum high sales volume.
• Handle and escalate merchant\'s issues and resolve them within a reasonable timeline.
• Contribute effective feedback to improve efficiency of internal processes.
• Develop further on individual knowledge and skills to ensure continuous improvement of employee commitment and readiness to assume higher position.

Key Requirements

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