Tidak lagi menerima permohonan
![Skype for Business (SfB) / Teams Voice Customer Engineer| Mandarin | MNC IT Services | Permanen[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=Infotree){kind=logo}
Skype for Business (SfB) / Teams Voice Customer Engineer| Mandarin | MNC IT Services | Permanen[...]
InfotreeCentral George Town, Penang, Malaysia26 hari lalu
Penerangan pekerjaanMinimum 5+ years’ experience in customer-facing IT roles (systems architecture, administration, operations, software support, or consulting). Strong experience with Microsoft Teams Voice, PSTN, Direct Routing, SBCs, Contact Centers. Skype for Business (SfB) knowledge and migration experience (SfB → Teams Voice). Hands-on Teams administration (user management, identities / domains, policies, compliance, add-ons, licensing). Proficiency in the Microsoft 365 ecosystem (SharePoint, OneDrive, Exchange, Azure AD / Entra ID, Intune). PowerShell / Microsoft Graph scripting for automation. Strong troubleshooting skills in Teams Voice, SfB, and telephony integrations. Knowledge of voice / network protocols, standards, and best practices. Excellent communication (verbal & written), customer engagement, and stakeholder management skills. Strong organizational skills with ability to manage multiple priorities. Advanced knowledge of application integration and Contact Centers with Teams. Advanced networking (DNS, firewall, load balancing). Knowledge of Teams Apps (bots, integrations, Microsoft Graph, Teams Toolkit). Microsoft Certified : Teams Administrator Associate (preferred). Microsoft 365 Certified : Endpoint Administrator Associate (advantageous). Deep technical knowledge of Microsoft Teams Voice & Telephony (Direct Routing, PSTN, Enterprise Voice, SBCs). Strong proficiency in Microsoft 365 suite & ecosystem (Exchange, SharePoint, OneDrive, Azure AD / Entra ID, Intune). Proven Skype for Business experience (architecture, troubleshooting, migration to Teams Voice). Strong troubleshooting of Teams calls, conferencing, telephony, and media optimization issues. Minimum 5+ years in customer-facing IT / Unified Communications roles. Excellent communication and stakeholder engagement skills.
Job Description
Skype for Business (SfB) / Teams Voice Customer Engineer
Salary budget : Approximate RM8K to RM11K
Work location : Remote (WFH) – Malaysia
Company background : MNC IT Services & IT Consulting
Employment type : Full time Permanent
Role Summary
We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams Voice. The ideal candidate will help customers empower their employees, maximize productivity, and ensure the seamless operation of Microsoft Teams voice and collaboration solutions.
This is a customer-facing role requiring excellent communication skills (verbal and written) to engage with both technical and business stakeholders, including leadership contacts at customers.
Key Responsibilities
- Work directly with customers to understand their Microsoft Teams Voice requirements and provide expert guidance.
- Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
- Assist in the deployment, configuration, and customization of Microsoft Teams and related M365 applications.
- Conduct technical workshops, training sessions, and webinars on Teams best practices and new features.
- Document technical solutions, best practices, and troubleshooting steps to build internal and customer knowledge base.
- Diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, integrations, and Teams Voice.
- Design and implement Teams Telephony solutions, including Direct Routing, Calling Plans, Phone System, Voice Apps, and Teams Room Systems.
- Support migrations from Skype for Business (SfB) to Microsoft Teams, including voice workloads and meeting room solutions.
- Troubleshoot Teams calling, conferencing, call quality, and media optimization issues.
- Integrate Teams with Microsoft 365 workloads (SharePoint, OneDrive, Exchange, Azure AD / Entra ID, Intune, Power Platform).
- Support application integrations and third-party tools that enhance Teams capabilities.
Required Experience & Skills
Optional Skills
Mandatory / Non-Negotiable Requirements
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
For • Central George Town, Penang, Malaysia
Pekerjaan yang berkaitan
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.
In this role, you will support customers via inbound calls and emails,...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
Customer Success Specialist - Mandarin Speaker - Penang
Arvion ServicesPenang, MalaysiaQuick Apply
- Dinaikkan pangkat
(Work From Home) Mandarin Customer Service Executive (Live Chat - Typing Only)
BlacksireSeberang Perai, Penang, Malaysia This job is a full-time remote position where you'll chat with Mandarin-speaking customers to help them with their inquiries.
You might like this job because it offers great benefits and opportuniti...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist (3 months Contract, Non-Voice) - Mandarin - TPMY
TeleperformanceBayan Lepas, Penang, Malaysia We are seeking a detail-oriented and motivated Annotation Agent to join our team.The Annotation Agent will be responsible for accurately and efficiently labeling or annotating data according to pro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Advisor (Japanese Speaking)
TPPenangMalaysia, Penang, Malaysia Teleperformanceは1978年にフランス パリにて設立されたBPO（ビジネスプロセスアウトソーシング）企業です。現在91カ国に拠点があり、社員数は全世界で50万人以上、24以上の言語でサービスを提供しています。クライアントには大手IT企業やSNS、EC、旅行、金融機関など、世界的に有名なブランドが多数含まれます。.
B1レベル程度（日常会話・業務遂行に支障のないレベル）※マニュアル...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Technical Support Engineer (Japanese speaking)
City of Shakopee, MNBayan Lepas, Penang, Malaysia Our Technical Support Engineer / Representative (TSE / R) partner with customers and internal stakeholders to ensure their success through deep technical knowledge of NIProducts, Platforms and Systems....Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Exchange Customer Engineer | MNC IT Services | Mandarin | Permanent | Up to RM12K per mth
Alpha Alliance LimitedCentral George Town, Penang, Malaysia Exchange Customer Engineer | MNC IT Services | Mandarin | Permanent | Up to RM12K per mth.Be among the first 25 applicants.
Get AI-powered advice on this job and more exclusive features.Direct messa...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Contact Center Manager - Mandarin
TeleperformanceGeorge Town, Penang, Malaysia If you have proven 1 year BPO Assistant Managerial experience, we have something for you!.Bachelor’s degree or equivalent diploma.
Dynamic leader with experience and passion for managing large and d...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service / Interpreter_Work From Home
Agensi Pekerjaan Trust Recruit Sdn BhdKulim, Kedah, Malaysia Interpret on-demand calls from multiple industries (medical, insurance, legal, utilities, etc.Act as a bridge for seamless communication between English and Mandarin / Cantonese speakers.He...Tunjukkan lagiKemas kini terakhir: 29 hari yang lalu
- Dinaikkan pangkat
IT Service Desk specialist with Mandarin
Work Life Group NLCentral George Town, Penang, Malaysia IT Service Desk specialist with Mandarin — Join to apply for this role at Work Life Group NL.Primary contact point for end users via phone, chat, or self-service tickets.
Qualify and open tickets fo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Mandarin speaker
Two95 International Inc.Bayan Lepas, Penang, Malaysia Mandarin-speaking customers, providing exceptional support and guidance to ensure they have an outstanding experience with our services.
You’ll handle customer inquiries, resolve issues, and support...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Contact Center Manager - Mandarin
Teleperformance USAPenangMalaysia, Penang, Malaysia Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development).
Manage the day-to-day operations in accordance with requirem...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Primary Support Engineer, SAP BASIS – HANA （Japanese speaker)
Rimini StreetSungai Petani, Kedah, Malaysia Primary Support Engineer, SAP BASIS – HANA (Japanese speaker).The Primary Support Engineer, SAP BASIS HANA (Japanese speaker) will provide exceptional remote‑based support for mission‑critical SAP ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - Penang
TPPenangMalaysia, Penang, Malaysia Mandarin Speaking Customer Service Representative - Salary up to MYR 6000 - Penang.Competitive Salary + Language Allowance + Health Benefits.
Provide accurate information, guidance, and follow-up on...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Technical Support Engineer (Japanese speaking)
EmersonBayan Lepas, Penang, Malaysia Technical Support Engineer (Japanese speaking).Technical Support Engineer (Japanese speaking).Technical Support Engineer (Japanese speaking).
Be among the first 25 applicants.Technical Support Engin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
MY – Senior Dealing Specialist (Risk Management) Mandarin Speaking
Zeal Holdings LimitedBayan Lepas, Penang, Malaysia Contribute to the seamless operation of our MT4 and MT5 trading systems, overseeing risk management strategies, and providing technical support.
Participate in the development and support of new tra...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Johor Bahru - Mandarin Speaker
TPCentral George Town, Penang, Malaysia Customer Service Representative - Johor Bahru.Work From Home until March 2026 (tentative) — later reporting to the Johor office.
Provide live chat, inbound calls & email support.Working Hours : 9 : 00 ...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (WFH, Eng & Mandarin)
Hiredly XSungai Petani, Kedah, Malaysia Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy.
Handle a high volume of interactions efficiently while clarifying complai...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
- Dinaikkan pangkat
IT Service Desk specialist with Mandarin
WlgroupCentral George Town, Penang, Malaysia Are you ready to join a cutting-edge Digital Solution Company and help to shape the future of business IT solutions?.Our client is a leading global provider of IT solutions and services, known for ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu