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Client Support & Executive Assistant (Remote)
Client Support & Executive Assistant (Remote)Bistrochat • Gelang Patah, Johor, Malaysia
Client Support & Executive Assistant (Remote)

Client Support & Executive Assistant (Remote)

Bistrochat • Gelang Patah, Johor, Malaysia
22 jam yang lalu
Penerangan pekerjaan

Bistrochat is an innovative restaurant booking and loyalty application designed for the chat & Ai age. Seamlessly connecting with platforms like Facebook, Instagram, WhatsApp, Line app, Telegram, and WeChat, Bistrochat enables restaurants to build better customer relationships at scale. Our app enhances the dining experience while driving growth for restaurants. We are dedicated to transforming customer engagement through cutting‑edge technology.

Role Overview

This is a full‑time, REMOTE role for a Client Support & Executive Assistant, located in Malaysia.

About the Role

Bistrochat is looking for a versatile and proactive individual to join our team. This hybrid role involves acting as a Client Account Manager for our restaurant partners and a Personal Assistant to the founders. You will be the primary bridge between our technology and the restaurant teams using it, while also ensuring the founders have the administrative support they need to focus on growth.

Key Responsibilities

1. Restaurant Success & Account Management (B2B)

  • Setup & Onboarding : precise configuration of restaurant settings within the Bistrochat system.
  • Training : Teach restaurant staff and managers how to use our software effectively, ensuring they are comfortable and confident using the platform.
  • Support : Be the “go‑to” person for our restaurant clients—answer questions, troubleshoot issues, and ensure they get the most out of Bistrochat.

2. Executive Assistant to the Founders

  • Task Management : Assist the founders with daily administrative tasks and scheduling.
  • Ad‑Hoc Projects : Handle various research or operational tasks to help the business run smoothly.
  • Coordination : Help organize internal processes to free up the founders’ time.

    • Who You Are

  • Autonomous : You manage your time effectively and do not need constant supervision. You take ownership of your tasks.
  • A Fast Learner : You are tech‑savvy, can learn new software quickly, and explain it simply to others.
  • Client‑Focused : You have excellent interpersonal skills, are patient, diplomatic, and helpful by nature.
  • Growth Mindset : You are a team player who is eager to learn, improve processes, and grow with the company.

    • Requirements

  • Location : Remote.
  • Languages : Fluency in Cantonese and English is mandatory (both written and spoken). Other languages are a plus.
  • Connectivity : You have a reliable, high‑speed internet connection and a proper workspace at home.
  • Experience : Previous experience in Account Management, B2B Support, or as a Personal Assistant is preferred but not mandatory.
  • Previous experience in client support or in the hospitality industry is a plus.

    • Why Join Us?

  • Remote Freedom : Enjoy the flexibility of working from home.
  • Direct Impact : Work closely with the founders and play a crucial role in the success of our partner restaurants.
  • Dynamic Culture : Join a fast‑paced environment where your initiative is valued.

    • Salary 3342 Malaysian Ringgit / Month

    Seniority level : Entry level

    Employment type : Full‑time

    Job function : Administrative

    Referrals increase your chances of interviewing at Bistrochat by 2×

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