Associate, Data Product Innovation | TNG

Overview

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ’n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

• Assist in the daily operations of data products, ensuring smooth execution across all stages of the product lifecycle.
• Facilitate customer onboarding for data products, including setup, configuration, and training support.
• Provide timely assistance to customers regarding product usage, troubleshooting, and issue resolution.
• Collaborate with business & data science teams to gather customer requirements for campaign execution.
• Coordinate with internal stakeholders to ensure accurate targeting, data segmentation, and campaign setup.
• Monitor campaign performance and ensure timely delivery of campaign assets and data.
• Generate post-campaign reports with relevant performance metrics and insights.
• Share reports with customers and internal stakeholders in a clear and actionable format.
• Collect and organize client feedback to inform future product and campaign improvements.
• Maintain up-to-date documentation of operational processes, product features, and customer interactions.
• Support the creation of SOPs and playbooks for recurring operational tasks.
• Work closely with Business Data Intelligence (BDI), marketing, customer care, and IT teams to support product delivery and issue resolution.
• Coordinate with external partners or vendors when required to ensure service quality.
• Participate in testing and validation activities during product development and updates.
• Ensure data products and campaigns comply with internal standards and regulatory requirements.
• Perform other tasks as assigned to support the data product team and business objectives.

Who Should Join Us?

Our Perks & Benefits :

We believe that you have what it takes to fit into the Touch ’n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you\'re ready to take the next step, apply now!

Touch ’n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch ’n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing :

Note : Only shortlisted candidates will be contacted.

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