Product Support Engineer : APAC (Remote)

Senior Manager, Technical Recruiting at Telnyx Telnyx is an industry leader building a private global multi-cloud IP network and hyperlocal edge technology through intuitive APIs. We are transforming and modernizing connectivity, investing in pioneering technologies, and fostering a culture of continuous learning and growth. We are seeking passionate individuals who want to contribute to an industry-shaping company while advancing their own skills and careers.

The Role As a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls. This is a unique opportunity to join our team and make a difference in a growing, innovative company.

In This Role You Will

Monitor operational pager alerts in an efficient and timely manner.

Improve customer self service through better processes and documentation.

Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.

Liaise with your technical peers for resolution of escalated cases.

You May Be Fit For This Role If You Have

Strong customer-focus, interpersonal and communication skills.

Excellent listening and questioning skills, with the ability to interact confidently with clients to assess problems and explain solutions.

Continually looking to solve problems and understand issues and requirements to provide solutions.

Outgoing and socially interactive; a self-starter who can take initiative.

Ability to balance daily workload and multi-task across priorities.

What We Value

Experience in a product support / application role.

Voice over IP experience with the SIP signalling protocol or other related telephony protocols.

Understanding of general web technologies such as API / SDKs.

Confidence with technology and the Internet.

Natural curiosity and experience applying technology to resolve customer issues.

Technologies We Use

Languages : Python, Java, Elixir, Scala, Go, Angular, and React.

Open-source technologies : Cassandra, Spark, ElasticSearch.

Build tooling : Docker, Consul, Jenkins, Ansible, GitHub, Kubernetes.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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