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English Speaking Customer Success Specialist

English Speaking Customer Success Specialist

TPBayan Lepas, Pulau Pinang, Malaysia
1 hari lalu
Penerangan pekerjaan

Overview

The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.

The CSS will be the primary contact for customers using the client's website shopping channel.

The CSS lives the values of our client which are : -

1.

Responsibility

: The CSS represents the client and is the face of the brand to the outside world.

2.

Quality and a Passion for Excellence

: We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Qualifications

Education background :

  • Bachelor's Degree or at least Diploma or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience :

  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field
  • Call centre experience is not a 'must' but would be a distinct advantage.

    • Overview of CSS Role :

  • CSS represents the brand, the culture, and the values of the client
  • Your attitude and how you behave will determine how our client is perceived by its customers
  • It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
  • Customer concerns must be handled positively and professionally
  • Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

    • Join the Walk-in Interview on 23 August

    Buat amaran kerja untuk carian ini

    Customer Specialist • Bayan Lepas, Pulau Pinang, Malaysia