Senior Customer Service Specialist II

Senior Customer Service Associate

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

Objectives / Purpose of Job

The incumbent is responsible for providing high‑quality customer service by responding promptly to inquiries, resolving issues efficiently, and ensuring customer satisfaction in accordance with company standards and procedures.

Key Activities / Responsibilities

• Handle customer orders received via phone, email, WhatsApp, or the sales team.
• Ensure accurate order entry into the system to enable timely delivery.
• Serve as the first point of contact for customer inquiries and handle complaints professionally; elevate to relevant departments when necessary.
• Coordinate and work closely with the sales team on customer‑related routine operations.
• Liaise with the warehouse and customers regarding order rejections and returns.
• Manage stock replenishment through to billing to fulfil distributor purchase orders.
• Log and manage customer complaints in the complaint system; monitor closure to ensure timely resolution.
• Ensure compliance with Company Standard Operating Procedures (SOPs) and participate in Good Distribution Practice for Medical Devices (GDPMD).
• Perform other ad‑hoc tasks as assigned.

Experience

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Medical Equipment Manufacturing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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