Data Analyst Operation Customer Service

Unity Sphere Sdn Bhd – Kuala Lumpur

Handle customer inquiries in Chinese via Live Chat.

Assist with top-ups, renewals, and billing issues.

Provide clear, accurate, and timely responses.

Data & System Operations

Manage customer accounts, discounts, and transaction records.

Use Excel for reporting, reconciliation, and anomaly checks.

Maintain and organize customer databases to support team decisions.

Process Improvement

Record common FAQ and update SOPs.

Suggest improvements to streamline processes and enhance customer satisfaction.

Requirements

Proficiency in both Mandarin & English (mainly written / typing)

Experience in customer service or chat support is a plus

Detail-oriented, responsible, and comfortable working with data

Able to work shifts, including weekends and public holidays

Preferred Qualifications

Experience in large enterprises or multinational companies.

Proficient in Mandarin for daily communication.

Background in BPO is a plus.

Salary Package

#J-18808-Ljbffr