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Global Network Operations - Specialist

Global Network Operations - Specialist

Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Global Network Operations - Specialist at Standard Chartered

Role description and responsibilities are listed below.

Responsibilities

  • Manage major network incidents and critical migrations effectively.
  • Perform SME-level troubleshooting for complex network issues, ensuring rapid recovery through technical solutions.
  • Engage with external service providers, vendors, Advanced TAC, regional and global network teams, security teams, and broader technology support teams, as well as management and application / business support.
  • Oversee the excellence of Incident, Problem, and Change Management for SCB Global Network Infrastructure.
  • Lead high-priority incident calls that involve multi-component and multi-platform challenges, collaborating with peer infrastructure teams such as OS Platforms, Middleware, Database, and Application support.
  • Conduct comprehensive root cause analysis and provide regular reporting on production issues to align with business and technology needs.
  • Support system audits as required, ensuring all vulnerabilities are addressed and documented.
  • Propose and manage relevant end-to-end service improvement initiatives aimed at risk mitigation and enhancing service stability.
  • Maintain accurate and up-to-date information regarding network physical and logical inventory, network diagrams, traffic flow, technical troubleshooting documents, and operational processes.
  • Continuously identify problematic areas and implement permanent solutions.
  • Communicate and interact with clients to provide expert guidance.
  • Assist in the implementation of global projects, managing processes and documentation as needed for each project.
  • Offer technical direction for systems migration and integration efforts.
  • Meet and exceed established service level metrics regarding timeliness and accuracy.
  • Collaborate as part of a global team to manage operations for multiple applications across various shifts.
  • Contribute to the formulation of both short- and long-term strategic goals for network improvement.
  • Adhere to shift roster as the position requires work on a rotating schedule, often including mornings, evenings, nights, weekends and public holidays.

Skills and Experience

  • ACI DC Infrastructure – Cisco ACI Platform (Good to Have)
  • VMware NSX (Good to Have)
  • Switching / Routing (WAN & LAN) - Cisco and Juniper (Mandatory Skill)
  • Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways (Mandatory Skill)
  • SME level technical & analytical skills
  • Firewall technologies
  • Load balancer technologies (F5 & NGINX)
  • IP Services like DNS, DHCP, IPAM, AAA Platforms
  • Time management skills and excellent customer focus

    • Qualifications

  • Bachelor’s or Master’s degree in IT or Computer Science, complemented by relevant professional certifications.
  • Approximately 8 to 10 years of hands-on experience in Network WAN / LAN with a focus on Security technology, along with operational experience in an ISP setting, particularly within Banking and Financial Services Industry or in a RIM role managing large enterprise environments.
  • Demonstrated capability to effectively manage the expectations of a diverse range of stakeholders.
  • Subject Matter Expert (SME) level technical and analytical skills, with a strong background in root cause analysis and network performance optimization.
  • Exceptional verbal and written communication skills, enabling clear articulation of ideas to stakeholders, from engineers to senior management.
  • Experience collaborating with cross-border teams, ideally within the Banking and Financial Services sector.
  • Strong time management abilities and a commitment to excellent customer service.
  • Proficient in engaging and communicating with external clients and various internal teams.
  • Strong interpersonal skills.
  • Cultural awareness to understand varying business expectations across different cultural contexts.
  • Industry certifications, specifically CCNP or equivalent, are essential.

    • What We Offer

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays, totaling 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Wellbeing support through programs like Unmind, development courses, and global Employee Assistance Programme.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values-driven organisation that embraces diversity and inclusion.

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    Buat amaran kerja untuk carian ini

    Operation Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia