Application Support Analyst

Overview

The Application Support Analyst is responsible for providing timely and effective technical support related to the company’s applications, APIs, and reporting systems. This role requires strong problem-solving abilities, basic technical knowledge of .NET, C#, SQL Query and good communication skills to troubleshoot issues and support customers. The analyst will ensure that support tickets are resolved effectively to meet expected service level and maintain system reliability.

Responsibilities

• Provide L2 technical assistance and resolve customer support tickets and technical inquiries.
• Troubleshoot, debug, and resolve issues related to company applications, APIs, and .NET / C# systems.
• Use tools like Postman to test APIs and analyse response codes and logs to identify root causes.
• Experience with JSON / XML data formats
• Experience with REST API understanding and troubleshooting
• Communicate effectively with internal teams and external clients to ensure timely updates and resolution.
• Validate report data, ensuring consistency between provider systems and internal databases.
• Accept and perform tasks, responsibilities, or new assignments delegated by superiors, including expanded roles or cross-functional duties, as aligned with company objectives.

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