Director of Sales - Luxury Leisure (Pre-Opening)

HiltonKuala Lumpur, Kuala Lumpur, Malaysia

4 hari lalu

Penerangan pekerjaan

Hilton Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

Responsibilities

Develop and implement comprehensive sales strategies to achieve revenue targets and drive business growth.
Analyze market trends and competitor activities to identify opportunities and inform strategic decisions.
Create and manage sales budgets, forecasts, and performance reports, delivering actionable insights to support financial goals and continuous improvement.
Build and nurture strong relationships with luxury leisure guests, travel agents, and tour operators to drive repeat business and brand loyalty.
Conduct regular client meetings, presentations, and site inspections to effectively showcase the hotel’s offerings and service excellence.
Ensure outstanding guest service and satisfaction throughout the client journey to foster long‑term partnerships and sustained patronage.
Inspire and lead a high‑performing sales team to consistently achieve individual and collective targets.
Champion professional development by providing regular coaching, training, and growth opportunities tailored to each team member’s career path.
Strategically lead contract negotiations to secure mutually beneficial agreements that drive revenue growth and profitability.
Facilitate seamless transitions to the operations team, maintaining clarity and continuity throughout the guest onboarding process.
Monitor contract execution proactively, resolving issues promptly to uphold service excellence and strengthen guest relationships.
Stay abreast of evolving industry trends, market dynamics, and competitor activities to maintain a strategic advantage.
Represent the hotel at industry events, trade shows, and networking functions to enhance brand visibility and cultivate valuable partnerships.
Leverage market intelligence to craft and execute innovative sales strategies that drive growth and position the hotel competitively.

Qualifications

Extensive experience in sales management and leadership within renowned 5-star international luxury hotel chains.

Proven success in pre-opening hotel projects, with the ability to establish and drive high-performing sales teams from the ground up.

In-depth knowledge of the luxury leisure travel market, with a strong grasp of emerging trends, guest expectations, and competitive positioning.

Proven ability to design and implement strategic sales initiatives that drive revenue growth and elevate brand presence.

Established network of relationships with high-end travel agencies, luxury tour operators, and affluent clientele.

Exceptional communication and interpersonal skills, with a talent for influencing stakeholders and fostering long‑term partnerships.

Strong analytical capabilities, with experience in market research, forecasting, and performance analysis to support data‑driven decision‑making.

Demonstrated success in leading and developing high-performing sales teams in a dynamic, results‑oriented environment.

Experience representing luxury hospitality brands at industry events, trade shows, and networking engagements.

Proficiency in customer relationship management (CRM) platforms and digital sales tools, with a forward‑thinking approach to technology and innovation.

About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Waldorf Astoria Kuala Lumpur

Schedule

Full‑time

Brand

Waldorf Astoria Hotels & Resorts

Job Function

Sales

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Sales Director • Kuala Lumpur, Kuala Lumpur, Malaysia