Overview
Client Service with Phone Line and E-Mail Coverage
The regional client service specialist / RM support is responsible for answering client enquiries from Americas / LATAM region related to cash management products, payment support handling of investigation and reconciliation cases as well as account administration and tracing of payments on a reactive basis and work closely with the dedicated Cash Management Specialist for more technical enquiries for Americas / LATAM region.
Responsibilities
- Ensure close collaboration with internal stakeholders.
- Ensure service quality for all branches coverage.
- Ability to gain a good understanding of team responsibilities and provide necessary support to Team Head when necessary.
- Proactively contribute new ideas and concepts to the team.
- Acting as mentor and subject matter expert for client services.
- Support HoD in all initiatives for the benefit of the team and organization.
- Perform any other duties which may be assigned from time to time.
KEY ACTIVITIES
Client Service
Phone Line and E-Mail coverageSupport internal department enquiries and reporting.Contractual services as well as technical and general support for Institutional Relationship Managers.Autonomous and reactive coverage of cash management clients that were clustered in Tier 4 by International Corporates Relationship Managers.Support of ad-hoc client initiatives together with the Institutional Relationship Managers.Support handling of customer enquiries taking into consideration the bank’s economical requirements, rules, and regulations as well as compliance related tasks.Compliance / Regulatory
Adherence to the bank’s governance policies and procedures and related Compliance tasks within the 1st Line of Defense concept of the bank.Support the Institutional Relationship Managers in Compliance / Governance topics with respect to trade finance and cash management products : Ensuring adequate knowledge of the client and understanding of its business nature to comply with 1st Line of Defense concept, which includes local policies, internal regulations of the bank aimed at Anti Money Laundering (AML) and Counter Financing of Terrorism (CFT).Acting in line with the Code of Conduct and ComWerte and especially always uphold the Culture of Integrity.Responsible, together with the respective local and / or global business / support / product unit and the relevant legal support that the bank facilities, for complying with local laws and provisions (amongst other things, regulatory requirements, labour laws, tax and commercial laws). Additionally, he / she is, together with the respective local and / or global business / support / product unit, responsible to comply with the relevant internal regulation of Commerzbank that the bank has ensured to make it publicly known to the employees.FORMAL EDUCATION
University degree / diploma / tertiary education
REQUIREMENTS
More than 3 years of working experience specialized in Business Administration or relevant.Required language(s) : Fluent verbal and written in English and Spanish are required.Required Skill(s) : MS Office SuiteStrong team player with strong interpersonal and communicative skills.Capable of working effectively under pressure as well as meet given deadlines.Passionate about the role, high self-drive, hardworking & self-motivated.Interest in working in a new and developing organization.Meticulous and detail orientated.Location
This position is based in Kuala Lumpur, Malaysia. Position coverage Mon – Fri, 9pm – 6am (MYT)
Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Customer Service, Analyst, and ConsultingIndustries : International Trade and Development and Financial Services#J-18808-Ljbffr
