Client Service Specialist (Cantonese Speaker)

Overview

Join to apply for the Client Service Specialist (Cantonese Speaker) role at BoF Careers .

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Client Service Specialist (Cantonese Speaking) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About The Job

Your responsibilities include, but are not limited to :

• Serves customers in accordance with our Service Level Group specific guidelines.
• Advises customers on the whole product range, the stock situation, possibilities of various products, product applications, novelties etc.
• Handles the process of all inbound orders, ensures accurate data input and proactively informs customers about delivery dates / changes and takes action on deviations.
• Checks customer credit accounts on SAP and aligns with Credit Management on credit limits, and block removal.
• Collaborate with other stakeholders, on price adjustment as well as customer specific discounts and payment conditions.
• Ensures goods are shipped in accordance with applicable shipping procedure in close cooperation with exporting company and involved parties.
• Handles customer complaints and other problems ensuring they are solved rapidly in an efficient and professional manner to satisfy the customer. Advises other involved departments.
• Ensures the administrative handling of returned goods.
• Ensures accurate data input on a daily basis in all systems.
• Communicates effectively with the Sales Team and Head of Sales regarding customer needs, expectations, strategies (ADS’s) and follow-up on actions resulting from visits.
• Cooperates and communicates effectively with the Head of Sales and / or Marketing and Branding team regarding all information needed for (new) products or product applications and coordinates the practical implementation of this within the department.
• Communicates and follows up with PM and HQ on projects, special production requests and negotiation of lead time improvement or prioritization.
• Liaising with Design office for creation of new motives.
• Selectively contacts customers in order to prepare and coordinate visits and fairs for the (Key) Account Managers.

About You

We are looking for a unique and amazing talent, who brings along the following :

You Can Expect a Range Of Benefits Including

Swarovski is an equal opportunity employer. We celebrate individuality and strive for a workplace where everyone feels involved, respected, valued, connected, and heard. All employment decisions are based on merit, competence, performance, and business needs, without discrimination.

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