IT Business Analyst – Salesforce

What's the role?

We are looking for an IT Business Analyst in our Sales and Marketing IT department. In this role, you will contribute towards building the future of Hilti’s territory management with an end-to-end solution on Salesforce CRM. The solution will optimize our sales approach bring a substantial impact to our customer interaction and sales. You will be collaborating closely with business stakeholders, various IT teams, and external partners such as Salesforce to bring out the full potential of the platform’s capabilities. On top, you will address complex requirements and challenges to help Hilti achieve our vision of globalizing and transforming Territory Management across all our global markets.

What does the role involve?

At Hilti, we build direct customer relationships with our customers by assigning the right salesperson (with the right territory) to the right customer. We do this with a Territory Management tool that optimizes customer-to-territory assignments. As a Business Analyst, you will be delivering direct business impact by enabling our Hilti sales force to collaborate and thrive in built-to-win territories with the highest probability of success. This ultimately contributes to the growth of our engaged customers worldwide.In this role, you own, manage, and iteratively develop Territory Management solutions built on Salesforce CRM. You will be working closely with international business and IT counterparts in a Development Scrum team. You identify, analyze and implement business requirements for innovative Territory Management solutions on a global scale based on user needs and strategic requirements. Youalso have direct access to end-users to map out their workflows, identify pain points, and propose solutions to drive productivity and intelligence in their daily work. Byadvocating Territory Management solutions and managing stakeholders throughout the global matrix organization, you interact with all IT functions as well as internal and external business partners. Join us and be part of the team collaborating in a leading-edge work environment and help us continue to outperform our competition.

What you need is :

• A Bachelor’s or Master’s degree in Technology / Business-related fields
• 5+ years relevant work experience as IT Business Analyst
• Sales and Marketing related IT background with experience in Salesforce CRM and Salesforce CRM Analytics; exposure in SAP ERP is a plus
• Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
• Experienced in planning and coordinating solution rollouts / go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
• Strong analytical and problem-solving orientation; leadership and project management experience preferable
• Strong interpersonal skills and team player approach with the ability to connect with global partners to bond, inspire, influence and accomplish goals
• Have worked in an international environment
• Fluency in spoken and written English

Why should you apply?

At Hilti, we’re leading the digital transformation in the construction industry. With our innovative technologies, we’re pushing the boundaries of what's possible—whether it's through advanced software development, data driven solutions, or state-of-the-art IT infrastructure. By joining our team, you’ll be part of a dynamic environment where technology meets real-world impact, enabling smarter, more efficient, and safer construction processes worldwide.

We offer :

If you’re passionate about technology and ready to make an impact in an industry that’s critical to shaping the world around us, Hilti Asia IT Services is the place for you.

What do we offer?

At Hilti, we believe in a caring and performance-oriented culture. Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority. Click on the link to know more Kuala Lumpur | Hilti Careers #J-18808-Ljbffr