Quality Analyst Supervisor - KL

Overview

Job Summary : The Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company’s policies, procedures, and maintaining a system of quality and reliability testing for the products and development processes. Reports directly to QA Manager.

Responsibilities

• Supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Maintain accurate metrics of direct reports’ individual performance as well as overall team level performance
• Communicates and trains personnel on new directives, policies, or procedures to QA staff to explain changes, answer questions, and maintain morale
• Lead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client and Account Management). Conducts analysis on quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans
• Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate
• Perform root cause analysis investigations for customer complaints and quality failures
• Assist QA Manager on special projects and act as liaison in absence of Manager
• Generate Monthly reports and perform Mock Recalls

Qualifications

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