Project Officer, CCO - CSS Project & System Support MY

Project Officer, CCO - CSS Project & System Support MY

Participates and support in the development and implementation of goals and objectives. Support in developing strategies / initiatives to improve process efficiency & effectiveness in order to optimize business results and to achieve the department’s objectives. Administration of system and strategy workflow to enable efficiency and assist in improving the collection activities. Supports in systems administration. Handle any adhoc tasks as assigned by management from time to time.

Business Performance and Management

• Handle any systems related issues and provide solution and work arounds.
• Escalate to Team Manager / Unit Manager / IT Support to resolve issues
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.
• Ensure projects / system enhancement deploy within timeline.
• Quarterly / yearly review of Access Matrix - CAF, Cardlink, eTP, etc
• Assisting users in raising ITSR- PC problem, installation, create new system access Id and delete Id for resigned or transfered staff etc.
• Quarterly / yearly review of UCR fixed assets and submissions
• Assist Team Supervisor in managing fixed assets for UCR in MUAB (Collecting / Inventory storing & management / recording / compiling all the used / unused assets ie PCs, Monitors, printers etc)
• Preparing submission documents for purchasing hardware / software / peripherals
• Liasing with vendors – Telesupply (voice Recording), Locksmith, Armour Security (Access Card), Semasa, Building Management and etc.
• Admin support for ITSR, Semasa Maintenance and CTC Support
• Acting as UCR DCC and alternate DCC for BCP and BCM related.
• Perform any additional tasks assigned by the Management from time to time.

People Management

Regulatory Compliance

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Banking

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