O2C Analyst - Accounts Receivables (Mandarin / Japanese / Korean / Thai / Viet Speaking)

O2C Analyst - Accounts Receivables (Mandarin / Japanese / Korean / Thai / Viet Speaking)

Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.

Responsible for activities assigned by the Collections Team Lead

Responsible for calling, emailing, & making payment arrangements with customers

Liaise with customers on a timely basis, execute collection activities, reconcile and track daily / monthly AR balance accounts with customer records

Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)

Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments

Work closely with key teams such as Credit and Sales in mitigating collection risk

Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters

Escalate unresolved issues to management timely and follow through issues until final resolution

Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables

Meet monthly collection targets

Escalate issues in accordance with escalation policy

Attend client meeting to discuss debtor performance and address issues as required

Be proactive and innovative with ideas to improve service / deliverables to the client

Job Qualifications

Bachelor's degree required

Collections License considered beneficial

Good working knowledge of an ERP system; ORACLE experience would be an advantage

Fluent in English and Mandarin / Japanese / Korean with strong communication skills

Excellent working knowledge of MS Office

Adaptable to learn new processes, concepts, and skills

Demonstrates the ability to work as part of a team

Able to work under time pressure, able to prioritize workload and meet strict deadlines.

Strong analytical and problem solving skills

Positive attitude and flexible, especially in the period of month / quarter / year-end closing

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