Senior Credit Management Executive (Debt Management)

Overview

Senior Credit Management Executive (Debt Management) – Singtel Financial Shared Services, Kuala Lumpur, Malaysia. Responsibilities

Govern the consumer and corporate insolvency process. Lead and oversee the assignment of debt to external agencies and law firms. Supervise consumer and debt management activities to ensure an efficient recovery process, including credit block processes. Collaborate with the IT team and other stakeholders on system enhancements and defects resolution. Manage and handle escalation cases effectively and efficiently. Lead and supervise team members’ productivity and accuracy; provide weekly and / or monthly reports to Manager. Assist managers and collaborate with various stakeholders on initiatives and projects. Prepare statistics, reports and presentations. Provide briefings to stakeholders on initiatives, projects, policies and processes. Review work processes and recommend strategies for improvements and efficiency. Perform ad-hoc duties as assigned to broaden knowledge and experience. Skills For Success

Diploma / Degree in Business / Accountancy or equivalent. Minimum of 5 years of experience, preferably in Debt Recovery Management in the Telco industry. Highly proficient in Microsoft Office including Excel (VLOOKUP, PivotTable, etc). Proficient in system knowledge (CRM / ECOM / Kenan). Strong knowledge of PDPA (Personal Data Protection Act), Debt Recovery and Litigation proceedings. Strong analytical and critical thinking, with strong organizational and time management skills. Ability to work independently and in a team, with high attention to detail. Strong communication skills with fluency in English. Proficiency in Macro, Power BI, Power Automate and Apps or Tableau is an added advantage. Employer and Employment Type

Senior Credit Management Executive (Debt Management) – Singtel Financial Shared Services, Kuala Lumpur, Malaysia. Full-time

#J-18808-Ljbffr