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Asset Manager

DSS Software Solutions Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia

14 jam yang lalu

Penerangan pekerjaan

Position

Asset Manager - Korean

Salary 9500RM – 10K

Working hour : Mon – Fri (8am – 5pm or 9am -6pm)

Must be Diploma and above holder

Must be proficient to use excel

SME working experience would be a plus

Must have at least 1 year of related field experience

Working Loction : KL Sentral

Contact via -

Responsibilities

Deliver Asset Management services for multiple Cisco customers.

Act as the point of contact for customers, partners, and internal Cisco stakeholders.

Manage, track, report, and resolve issues related to customers' Cisco IB data.

Support customers in managing the lifecycle of HW and SW assets to mitigate risks, optimize TCO, and improve customer experience.

Key Job Duties

Accountable to ensure that customer's IB is in the right contract, right location and under right coverage

Ensure customer Install Based is correctly aligned with contracts, locations, and service coverage levels.

Lead the implementation of Asset Management services.

Onboard new customers and reconcile IB data from various sources.

Identify discrepancies and manage MACD activities.

Provide ongoing IB maintenance support and collaborate cross-functionally.

Qualifications

Bachelor's degree with minimum of 4 years of customer engagement experience including 2 years of experience in IB Management or Data Management or similar

ITIL Foundation, and HAM / SAM are good to have

A good level of English; advanced Language support depending on the country supported

Educational Qualification : Educated to university degree level.

Experience : Min 3 to 4 years of customer-facing experience working within a contact centre, operations, Renewals and deal management activities

Experience in IT Companies is a plus

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Manager • Kuala Lumpur, Kuala Lumpur, Malaysia