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Senior Enterprise Architect - Customer Engagement

Senior Enterprise Architect - Customer Engagement

MaybankKuala Lumpur, Kuala Lumpur, Malaysia
14 jam yang lalu
Penerangan pekerjaan

Senior Enterprise Architect - Customer Engagement

Maybank WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description :

  • Define and maintain the Customer Engagement current and target state business architecture aligned to BIAN service domains.
  • Identify opportunities to align IT and business strategies, enhancing customer experience, service excellence, and competitiveness.
  • Experience in Target Operating Model development in Digital Sales & Service, Onboarding, CRM / Customer Data Platforms, Contact Centre or Complaints Management.

Leadership in Customer Engagement Business Capabilities :

  • Own the customer engagement target state architecture & lead discussions with business & technology stakeholders to continuously align the target state roadmap.
  • Drive initiatives that translate customer engagement capabilities into architectural designs that support business transformation.
  • Maintain architecture roadmaps, capability heat-maps, and application rationalisation for the customer engagement domain.
  • Effectively communicate customer engagement architectural plans and strategies across the organization proactively.

    • Governance and Standards Compliance :

  • Ensure that business architecture and initiatives comply with all regulatory standards and align with enterprise-wide architectural standards.
  • Govern the implementation of business architecture standards across projects and initiatives.

    • Innovation and Research :

  • Stay abreast of industry trends and developments in global banking and customer engagement.
  • Produce insightful research on future trends and potential business impacts.

    • Job Requirements :

  • 15+ years of proven experience in enterprise or solution architecture, with at least 5 years dedicated to customer engagement business architecture within a financial services environment.
  • Bachelor’s degree in Business, Information Technology, or a related discipline; Master’s degree or professional chartered qualifications in Accounting, Banking, Finance, or Markets (CA, CB, CFA, CMT) are a strength.
  • Demonstrated track record in CRM / omnichannel modernization and large-scale business architecture initiatives that align with enterprise-wide strategic transformation and technology objectives.

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    Enterprise Architect • Kuala Lumpur, Kuala Lumpur, Malaysia