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Manager Customer Account Management

DKSH Scientific SolutionsPetaling Jaya, Selangor, Malaysia

3 hari lalu

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Title : Manager Customer Account Management

Location : Petaling Jaya, MY, MY

Global Business Unit : CG

Job Function : Sales

Job Summary

Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth.

General Responsibilities

Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
Identify the short-term business needs and objectives of key customers and develop / sell proactive business solutions across the full demand / supply chain
Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
Manage reporting of sales and projected sales / margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
Develop and build relationships with customers and a network of contacts to understand customer needs and achieve business objectives
Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional Skills And Knowledge

Demonstrate advanced knowledge and understanding of the industry / market / competitors / customers

Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods

Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding

Demonstrate strong negotiation and communications skills

Demonstrate proficiencies in office productivity tools (e.g. "Excel, Word and PowerPoint")

Demonstrate fluency in English, both written and spoken

Education

Degree in Sales / Marketing or related fields

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Account Manager • Petaling Jaya, Selangor, Malaysia